Contact

Talk to a human.

Questions about a ride, driving with Shacaale, safety, or working with us? Send a note and the right person will get back to you.

Rider support

Fares, pickups, lost items, and account questions.

Driver onboarding

Applications, vehicle approval, and driver account help.

Safety and reports

Report a ride or raise a safety concern. If you are in immediate danger, contact local emergency services first.

Partnerships and press

Work with Shacaale, or ask about the product and the city.

Account deletion

Close a rider or driver account and request deletion of linked personal data.